Information Technology 2 Supporting Departments 4 Annual Report 2017 90
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Our IT Department plays a key role in extending the Company’s leadership and competitive role in the maritime transportation industry. It helps raise quality and safety standards, supports and develops the performance of Bahri’s staff and serves customers and shareholders in line with ongoing and rapidly changing technology and global systems. Key Achievements in 2017 The IT Department has had a successful 2017 characterized by the following achievements: • Development of the 2020 Strategic Transformation Plan that includes 55 IT initiatives to be executed within three years. • Application of a workforce management system for human resources that incorporates functions for employee performance, training, career development, bonuses and promotions. • Development of an internal e-portal for self-services in addition to providing easy-to-use smartphone applications. • Development of a special application for tracking cargo that is compatible with Android and Apple devices and includes many electronic services for logistics customers. • Adoption of a new trading system for the dry bulk sector and linking it to global stock exchanges. • Application of a new sales and customer services system for the logistics sector. • Development of intelligent reports that provide data analysis for all sectors and departments across the Company. • Conducted reviews of financial systems and improved them so they comply with International Financial Reporting Standards (IFRS) and Value Added Tax (VAT) regulations. • Linked payment systems outside the Kingdom with banks in addition to applying new financial, operational and commercial systems and linking them all with internal systems. • Improved information and risk assessment infrastructure and implementing necessary procedures. • Restructured the department in line with the growth and needs of business units. • Adopted a stringent Service Level Agreement (SLA) in line with the implementation of new technical systems. • Development and application of a self-service portal for all customers of the Company. • Integration of Bahri’s systems with those of the Company’s main customers, ports, banks and strategic partners. • Application of an advanced employment e-system for employment that aims to develop new employees before and after they join Bahri. • Implementation of an innovative management system that aims to develop all of the Company’s operations incorporating creative and pioneering ideas. • Introduction of an electronic procurement system and e-portal for approved suppliers. • Replacement of the current ship management system with a new system that manages all sea-based employees’ work, maintenance and operation of ships, spare parts procurement, safety and security and environmental management. • Review and implement upgrades to current systems controlling operational and commercial work for the Oil, Chemicals and Dry Bulk units. • Establishment of an IT project management system that manages the execution of all IT initiatives. • Evaluation of all systems from a security perspective,and improving them to match international standards. • Adoption of systems for internal auditing and risk management as well as strategy execution. • A review of updates to all systems, regulations and information technology procedures. Key Projects for 2018
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